Summary
The Travel With Strangers registration fee is non-refundable once your payment is verified. We refund it only for duplicate payments or payments taken in error. Tours, stays, flights and other services follow the cancellation terms in your quote.
Travel With Strangers registration fee
The registration fee is the amount shown on the registration form when you pay. It pays for joining our traveller-matching platform: automatic matching, group status, a private group chat and notifications. It does not include flights, trains, hotels, local transport, meals or activities.
When the fee is not refunded
- You cancel your registration, at any time.
- Your group does not fill up before your travel dates.
- You change your destination, dates or group size.
- You do not travel, or you decide to travel with a different group.
- Your registration is removed or your account is blocked for breaking our Terms and Conditions or Traveller Safety Guidelines.
When we refund the fee
We refund the registration fee in full only if:
- you were charged more than once for the same registration;
- money left your account but the payment failed and your registration was not confirmed, and the amount has not already been returned by your bank or PayU; or
- we charged you in error.
To ask for a refund, contact us with your registration ID (for example TWS-00012) and the PayU transaction ID from your payment email. Approved refunds go back to the original payment method. Your bank decides how long the refund takes to appear, usually a few working days.
Cancelling your registration
You can cancel at any time from your dashboard under My travel group, then Manage my registration. Your seat is released to another traveller straight away and we email you to confirm.
Changing your plans instead
While your registration is active, you can change your destination, travel dates or group size from your dashboard at no extra cost. We then match you again with travellers on your new plan.
Tours, stays, flights and other services
Trips and services you book with Ghumo World Tours, including any you book for a group you met through Travel With Strangers, follow the cancellation and refund terms in your written quote and our
Terms and Conditions, which include the rules of airlines, hotels and other suppliers.
Contact us
Questions? Contact us at ghumoworldtours@gmail.com or +91-9599819787 / +91-9599819788, Mon to Sat, 10:00 am to 7:00 pm IST.
